You agree to provide the information required to process your order. A minimum order value and maximum order value limit for foreign currency and traveller's cheques may apply and, if applicable, will be detailed on the online ordering screen. The maximum value applies over any two-week period. Monex International Limited reserves the right to amend these limits from time to time.

Monex International only stocks certain denominations of the foreign currencies listed on the online ordering screen and you agree that you will place your order in accordance with the denominations available, failing which, you agree that your order will automatically be rounded to the next available denomination. Accordingly, Monex International Limited reserves the right to vary order values, from time to time, at its discretion, without notice and without liability to you.

To place an order, follow the instructions on the online ordering screen. Monex International Limited reserves the right to request further information from you at any time to enable Monex International Limited to complete your order and/or to comply with regulatory requirements. It is therefore important that you provide correct contact details so Monex International Limited can reach you should it need to obtain further information to process your order. Please note if Monex International Limited is unable to contact you this may result in your order not being completed and a full refund being applied to your card. Monex International Limited reserves the right not to conduct business with you for any reason at Monex International Limited’s absolute discretion and you will be notified of any such decision.

A delivery charge may be applied to your order and, if applicable, will be detailed on the online ordering screen. Monex International Limited reserves the right to amend this charge from time to time.

By placing the order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation screen setting out the details of your order. This confirms receipt of your order. A contract between you and Monex International Limited is formed when your credit or debit card payment has been accepted by Monex International Limited. Please print a copy of the confirmation screen for your records.

Monex International Limited is regulated by Her Majesty's Revenue and Customs ("HMRC") as a Money Service Business ("MSB"). Monex International Limited reserves the right at all times, to decline any orders, at any stage, which it believes, contravenes its obligations under the appropriate Legislation / Regulation.

Your order will be delivered to the Paddington branch or the address designated by you on the online ordering screen.

For delivery to the billing address, Monex International Limited utilises the services of the Royal Mail Special Delivery Services to deliver your order. Special delivery requires a signature on receipt of your order. If, for any reason, you do not receive your order please contact Customer Services as detailed in the “Contact us” page accessible through the online ordering screen. A thorough investigation shall be undertaken and a replacement order, alternative delivery or refund may be arranged where appropriate. Monex International Limited may charge you for the replacement order whilst it investigates the reason for non-delivery or may charge you for the replacement order at the completion of the investigation. Monex International Limited cannot accept any responsibility or liability for safe delivery beyond the handover of the relevant order to your chosen delivery address or any liability for fraudulent acts committed by any third party. Monex International Limited will not be responsible for any redirected items. Please contact Royal Mail if you have a redirection order in place.

For collection at the designated branch address, you as the cardholder will be required to produce the debit/ credit card used to pay for your order and provide evidence of your identity which may be in the form of either your passport or UK photo driving licence. In the event of non-delivery of your order by close of business on the requested delivery date the branch will discuss alternative arrangements with you. You may also contact Customer Services as detailed in the “Contact us” page accessible through the online ordering screen.

The delivery timings for orders are as stated on the order page. Monex International Limited reserves the right to amend the delivery timings from time to time and, in the event of such an alteration, will endeavour to notify you as soon as is reasonably possible by telephone or email.

The Monex International Limited website may offer a Same Day Collection Option. The following additional conditions may apply in respect of Same Day Collection orders.

  • Same Day Collection is subject to currency availability at the relevant branches.
  • Same Day Collection is limited to Euro and US Dollar Notes only.
  • Same Day Collection is limited to a maximum of 1 currency per order.
  • Orders placed on Mon-Fri (excluding Bank Holidays) before 09.00 will be available for collection after 11.00 on the same working day.
  • Orders placed on Mon-Fri (excluding Bank Holidays) after 09.00 and before 14.00 will be available two hours after the order is placed.
  • Orders placed on Mon-Fri (excluding Bank Holidays) after 14.00 will be available the next weekday working day after 11:00.
  • Orders placed on a Sat, Sun or Bank Holiday will be available the next weekday working day after 11:00.
  • Monex International Limited reserves the right to cancel, suspend or amend the Same Day Collection service without notice.

The amount you must pay for your order shall be paid in Sterling and calculated in accordance with the total amount of the foreign currency ordered by you and converted into Sterling in accordance with the relevant exchange rate(s) as specified in Foreign Currencies and Rates.

You can pay for your order utilising most credit and debit cards issued in the United Kingdom (Delta, MasterCard, Visa, Switch) providing the card is registered in your name and the payment is fully authorised by 3DSecure. Payment will be taken on the day of your order and should appear on your payment card statement three working days later.

Your credit or debit card issuer may charge you interest and/or fees on paying by credit and/or debit card as they consider it a cash advance. This is not a service charge made by Monex International Limited and you acknowledge that Monex International Limited and Monex International Limited has no control over and is not liable for such charges. If you wish to pay by MasterCard (other than Monex International Limited MasterCard) or Visa credit card a handling fee of 1.5% of the order value will be applied (max £15.00). This will be shown within your order summary. Should your order be cancelled the funds should show as available in your account within the next 3 -5 working days.

Monex International Limitedreserves the right to cancel any order prior to delivery to your billing address or the designated Monex International Limited branch address due to extreme fluctuation in financial markets outside or Monex International Limited’scontrol. If this occurs, Monex International Limitedwill endeavour to notify you as soon as is reasonably possible by telephone or email to enable you to re-enter your order. In any event, please note that Monex International Limiteddoes not refund cash advance charges made by your payment card issuer.

If you encounter any difficulties or need further information, please contact Customer Services as detailed on the “Contact us” page accessible through the online ordering screen.

Should your order be cancelled the funds should show as available in your account within the next 3-10 working days. Please be advised that the initial pre-authorisation of these funds will not be taken by us if your order is not dispatched. It can take 3-10 working days for the pre-authorisation to lapse and we would recommend that you contact your card issuer to speed up this process. For more information about this process please refer to your card issuer.

For online security Monex International Limitedutilises secure server software. Details of how Monex International Limitedmay use your personal information are set out in the Monex International LimitedOnline Privacy Policy and Monex International LimitedSecurity Statement, links to both of which appear on the online ordering screen.

For payment security, Monex International Limitedwill only accept card payments that have passed 3DSecure. 3DSecure is an authenticated payment system that provides online security for all parties (cardholders, merchants and card issuing banks) involved in an online transaction against unauthorised use. Cardholders are required to set up a password for their card online which is validated by the card issuer each time they make an online payment otherwise known as ‘Verified by Visa’ or ‘MasterCard SecureCode’ or ‘Amex SafeKey’. 3DSecure provides an additional layer of protection against fraud using online payment methods.

Monex International Limitedshall make every effort to process orders placed via this Service without any delay. However, you agree that delays can sometimes occur due to technical problems or matters out of Monex International Limited’s control.

Monex International Limiteduses reasonable care and skill in providing this Service. However, Monex International Limiteddoes not warrant that access to this Service shall be continuous, uninterrupted, secure, error free or free from viruses. Monex International Limitedshall not be liable to you for the following:

  1. If Monex International Limitedis unable to perform any of its obligations to you due to the failure of any technical systems or for any other reason beyond Monex International Limited’sreasonable control including amongst other things, war, terrorism, government action, natural disaster and industrial dispute;
  2. For any damage to your computer equipment because of using the Website or this Service;
  3. For any claims or damages (including, without limitation, indirect or consequential loss, loss of profit and whether in contract or in tort) suffered by you or incurred from your use or delay or inability to use the Website or this Service however caused.

Monex International Limited maximum liability to you in respect of each use of this Service shall be to refund the purchase price of your order. These Terms and Conditions, the disclaimers and limitations of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Monex International Limitedor any of its employees or agents or for fraud. If any provision of these Terms and Conditions including these disclaimers and limitations shall be unlawful or unenforceable then such provision shall fall away and shall not affect the validity and enforceability of the remaining terms or any of your statutory rights which cannot be excluded by these Terms and Conditions.

None of the information provided in connection with this Service constitutes, nor should it be construed as financial advice. Monex International Limitedprovides information using all reasonable endeavours to achieve accuracy but this cannot be guaranteed. Monex International Limitedtherefore does not warrant the accuracy of any information provided and excludes any implied warranty, in particular relating to exchange rates, market prices and data. Neither First Rate, nor any entity from which it receives information, nor the Website Owner shall be liable for any investment or other decisions made on the basis of the information provided.

Other than Monex International Limitedand the Website Owner, nothing in these Terms and Conditions will confer any benefit on any third party or any right to enforce these Terms and Conditions.

These Terms and Conditions are governed by and construed in accordance with English Law.

Fees and charges which apply to your order will be displayed on the ordering screen during the online ordering process (except for any charges levied by your card issuer). From time to time Monex International Limitedmay amend or add charges at its discretion but the revised charges will be displayed on the online ordering screen when you place an order.

These Terms and Conditions are subject to change from time to time without notice and Monex International Limitedreserves the right to make these changes at any time without notice. You are required to read these Terms and Conditions before placing an order. Your continued use of this Service after these changes constitutes your acceptance of these Terms and Conditions as modified.

These Terms and Conditions are subject to change from time to time without notice and Monex International Limitedreserves the right to make these changes at any time without notice. You are required to read these Terms and Conditions before placing an order. Your continued use of this Service after these changes constitutes your acceptance of these Terms and Conditions as modified.