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FCA Reg: FRN-510848|HMRC Reg: XPML00000182207
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Last updated: 13 October 2026
Monex International Limited is a company registered in England and Wales (company number 04974470), with its registered office at 32 Spring Street, London W2 1JA. We are registered with the Financial Conduct Authority as a Small Payment Institution (FRN 510848) and with HM Revenue & Customs as a Money Service Business (registration number XPML00000182207). By using our website or services, you agree to these Terms.
You can verify our registrations on the FCA Financial Services Register and the HMRC supervised business register (search for Monex International Limited or XPML00000182207).
2.1 You must be 18 or over and acting on your own behalf.
2.2 By law, we must verify your identity. We may ask for photo identification, proof of address and details of where your money has come from. You must show original photo identification when collecting an online order, and for any transaction of £5,000 or more, including linked transactions.
2.3 The name on your account must match your official photo identification exactly. You cannot change your name in your profile. To update it, please email info@monexinternational.com with supporting evidence.
2.4 We may refuse or delay a transaction if you do not provide this information, or if we suspect fraud, money laundering or a breach of sanctions. We may not be permitted to tell you why.
2.5 Counterfeit notes will be retained and reported to the police.
3.1 We do not charge commission. Exchange rates change throughout the day.
3.2 Rates shown on our website apply to online orders only. Rates in our branches may differ.
3.3 We will hold your online rate for 4 hours from your order confirmation, provided we receive your payment within that time.
3.4 If a rate is shown in obvious error, we will offer you the correct rate or a full refund.
4.1 Your order is confirmed once we have sent you an order confirmation and received your payment.
4.2 Please pay by bank transfer from a UK bank account in your own name, quoting your order reference. We do not accept payments from third parties.
4.3 Minimum and maximum order amounts are shown on our order page.
4.4 If we do not receive your payment within 4 hours, we may cancel your order or offer it to you at the current rate.
4.5 You may add notes to your order, such as preferred denominations. We will do our best to meet these requests, but cannot guarantee them as they depend on the notes we have available.
5.1 Only the person named on the order, who paid for it, may collect it, from the chosen branch, on or after the collection date. Please bring your order reference and original photo identification.
5.2 Please count your money before leaving the counter. We cannot accept claims for shortages afterwards.
5.3 If you do not collect your order by your chosen collection date, we may cancel it under clause 6.
6.1 As the price of currency depends on movements in the financial markets, the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply.
6.2 You may cancel your order before collection. We will refund the amount you paid, less any loss caused by a change in the exchange rate since you placed your order, to the account you paid from within 14 days.
6.3 If we are unable to supply your order, we will refund you in full.
6.4 Once you have collected your currency, the transaction is final. We will buy back unused currency at our buy rate on the day. We do not accept damaged or withdrawn notes.
Money transfers (SpotOn Money), and sightseeing and theatre tickets, are provided by other companies under their own terms and conditions. We are not responsible for the content of websites we link to.
8.1 The content of our website is general information only and is not financial advice. We do not guarantee that the website will always be available or free from errors.
8.2 You must verify your email address or mobile number before your account is activated.
8.3 Please keep your login details private and tell us straight away if you think your account has been misused.
8.4 You must not misuse our website, for example by introducing viruses or attempting to gain unauthorised access.
8.5 The content of our website belongs to us. You may use it for personal, non-commercial purposes only.
9.1 If we breach these Terms or are negligent, we are responsible for foreseeable loss that you suffer, up to the value of your order.
9.2 We are not responsible for changes in exchange rates, delays caused by legal or regulatory checks, or events outside our reasonable control.
9.3 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud, or affects your statutory rights as a consumer.
We use your personal data in accordance with UK data protection law and our Privacy Policy, including to verify your identity and meet our legal obligations.
11.1 To make a complaint, please speak to us in the branch or email info@monexinternational.com.
11.2 We aim to send you a final response within 15 working days, or within 35 working days in exceptional circumstances.
12.1 We may update these Terms from time to time. The version on our website when you place your order will apply to that order.
12.2 These Terms are governed by the laws of England and Wales.
Last updated: 13 October 2026